FAQ

Answers to the questions we are asked most. Can’t find yours? Email us at hello@iyabelle.com.

What makes ÌYÁBELLE different?+

We create striking, 2000s-inspired activewear using predominantly natural fibres. Our pieces are for women who read labels, love beautiful clothes and expect more from what they wear.

What are your pieces made from?+

Primarily GOTS-certified organic cotton with a small percentage of elastane for stretch, shape retention and movement. The exact composition is listed on each product page.

Is your activewear completely polyester-free?+

Our main fabrics are designed without polyester. Small components such as labels, padding, elastic or thread may contain synthetic fibres where they are needed for performance and durability.

Is the fabric stretchy?+

Yes. Our organic cotton fabrics include elastane, giving them enough stretch for Pilates, yoga, everyday movement and life beyond the studio.

Is the fabric see-through?+

Our bottoms use substantial, carefully selected fabrics designed to provide coverage. As with all activewear, wear your correct size and choose seamless underwear beneath lighter colours.

Do the tops have built-in support?+

Most of our active tops include an internal bra layer or removable padding. Check the individual product description, as construction varies between styles.

What sizes do you offer?+

Our collections run from XXS to XXL. Use the size guide on the product page and choose the size closest to your body measurements. If you are between sizes, we recommend sizing up.

Are your bottoms low-waisted?+

Many of our signature bottoms feature a low-rise, fold-over waistband inspired by the early 2000s. The waistband can be adjusted slightly depending on how low you like to wear it.

Do your leggings and trousers have a front seam?+

No. Our signature bottoms are designed without a front seam for a smoother, more comfortable fit.

How should I care for my pieces?+

Wash inside out at 30°C on a gentle cycle, with similar colours. Do not bleach or tumble dry. Reshape while damp and air dry. Avoid washing with rough items, zips or Velcro, and follow the care label on your garment.

What does “pre-order” mean?+

A pre-order lets you reserve a piece before it is ready to ship. Because we produce in limited quantities, it is the best way to secure your preferred style and size. The estimated dispatch date is always shown on the product page.

Can I order an in-stock item with a pre-order item?+

Yes. In-stock and pre-order pieces ship separately, so you will not wait for your pre-order before receiving the available items.

Will I receive tracking?+

Yes. Once your order has been dispatched you will receive a confirmation email with your tracking information.

Do you ship internationally?+

Yes, we ship worldwide. Duties and taxes are included at checkout for international orders.

Can I change or cancel my order?+

Email hello@iyabelle.com as soon as possible. We will always try to help, but we cannot guarantee changes once an order has been prepared or dispatched.

What if I receive the wrong or a faulty item?+

Email hello@iyabelle.com with your order number and clear photographs. We will arrange a replacement or refund and cover the appropriate return costs.

 

Still need help? Email hello@iyabelle.com with your order number where applicable. As a small team, we aim to respond within two working days.