Shipping & Preorders
Order processing
In-stock orders are normally prepared and dispatched within 2–3 working days. During collection launches, promotions and busy periods, processing may take slightly longer. Working days do not include weekends or UK bank holidays.
You will receive a shipping confirmation email with tracking once your order has been dispatched.
Estimated delivery times
After dispatch:
- UK: 2–4 working days
- Europe: 5–10 working days
- Rest of the world: 7–14 working days
These are estimates and may be affected by customs processing, local courier delays or circumstances outside our control.
Pre-orders
A pre-order is an order placed for an item before it is ready to ship. The estimated dispatch date is stated on the product page. Please only place a pre-order if you are happy to wait until then.
As our pieces are produced in limited quantities, pre-ordering is the best way to secure your preferred style and size before it sells out.
Pre-order delays
Pre-order dates are estimates rather than guaranteed delivery dates. Small production delays can occasionally happen due to fabric production, quality checks, shipping disruptions or circumstances outside our control. If there is a significant change to your estimated dispatch date, we will contact you using the email address on your order.
Orders containing pre-order and in-stock pieces
Available items are dispatched separately, and your pre-order pieces follow once they are ready. You may receive more than one tracking email for the same order.
Changes and cancellations
If you need to change your delivery address or cancel an order, email hello@iyabelle.com as soon as possible. We cannot guarantee changes after an order has entered processing. Once an order has been dispatched it cannot be cancelled and must be returned in line with our Returns & Refunds policy.
International orders
We ship worldwide. Duties and taxes are included for international orders, so there should be no surprise fees when your parcel arrives. If your courier unexpectedly requests a customs payment, contact us before paying so we can investigate.
Incorrect or incomplete addresses
Please check your delivery details are complete and correct before placing an order. We cannot accept responsibility for delays, failed deliveries or parcels returned to us because of an incorrect or incomplete address. Additional postage may be required before a returned parcel can be sent again.
Lost or delayed parcels
If your tracking has not updated or your parcel appears delayed, contact us and we will investigate with the courier. A parcel is not considered lost until the courier’s investigation period has passed.
